Seamless Customer
Experiences
Using Microsoft
Dynamics 365
CRM Implementation
Why we’re different
At Analytecha, we make sure to deliver outstanding customer service. We connect the dots and listen to our customers and provide a range of flexible, proactive services that can be tailored to meet your needs. Our unified platform aims to provide a seamless customer experience across multiple channels by integrating them within a single system and point of contact, with access to self service guides and virtual agent.
Dynamics 365 Sales
Help every rep with the right tool that scale:
Drive efficiency growth, and activate intelligent selling, with better automation, data, and intelligence.
Boost your deals with intelligent insights:
Get insights that matter to accelerate every stage of the customer buying journey.
Activate all channels with real-time data:
Maximize customer touchpoints across every channel so you can book revenue even faster.
Help every rep with the right tool that scale:
Drive efficiency growth, and activate intelligent selling, with better automation, data, and intelligence.
Boost your deals with intelligent insights:
Get insights that matter to accelerate every stage of the customer buying journey.
Activate all channels with real-time data:
Maximize customer touchpoints across every channel so you can book revenue even faster.
Manage all your sales deals with Dynamics CRM while staying connected to the people and information you need to close every sale, from anywhere.
Sales Automation
Design and run any business process with point-and-click simplicity. Create repeatable success with automation in your deal cycle, from discounts to approvals.
Contact Management
Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.
Sales Engagement
Activate every sales channel through a single app that lets you access, manage, and update your CRM data.
Forecast Sales
Easily track lead volume, conversion rates, and every part of your pipeline with customizable reports and for a real-time view of the state of your business.
Marketing
Plan, execute, and measure campaigns easily from start to finish. Microsoft Dynamics helps engage your customers to bring your marketing vision to life.
Opportunity Management
Manage all your sales deals with Dynamics CRM while staying connected to the people and information you need to close every sale, from anywhere.
Sales Automation
Sales Automation Design and run any business process with point-and-click simplicity. Create repeatable success with automation in your deal cycle, from discounts to approvals.
Contact Management
Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.
Sales Engagement
Activate every sales channel through a single app that lets you access, manage, and update your CRM data.
Forecast Sales
Easily track lead volume, conversion rates, and every part of your pipeline with customizable reports and for a real-time view of the state of your business.
Marketing
Plan, execute, and measure campaigns easily from start to finish. Microsoft Dynamics helps engage your customers to bring your marketing vision to life.
Dynamics 365 Customer Service
Scale your service processes with automation:
Automate processes and help your team to do more with less.
With AI you can personalize every engagement:
Unify and manipulate your data to humanize intelligent behaviors and drive loyalty to the next level.
Connect across all channels with real-time data in one unified platform underpinned by Dynamics 365 Omnichannel.
Enable your organization to instantly connect with your customers via channels like Live Chat, SMS, and voice and make your customers’ lives easier.
Scale your service with automation and increase productivity with AI-powered workflows.
Digital Engagement
Digitize the contact center and scale personalized service with AI-powered bots across every channel.
Case Management
Create efficiency in high touch service centers by empowering agents to solve cases faster.
Analytics & Reports Deliver better customer service with insights from your customers and workforce.
Self-Service Simplify service, lower case volume, and help customers find critical answers fast using Dynamics 365 Power Apps Portals.
Omnichannel Unify your interactions with under one unified interface for efficient customer services and be part of the customer success journey
Omnichannel For Customer Service
Only Microsoft has all the pieces to deliver an intelligent business cloud. Analytecha consultants leverages its deep digital expertise to build holistic omnichannel strategies for our clients. We help you drive growth in your organization by evaluating your consumer purchasing behaviors and realigning your channel strategies using world-class analytics. We provide our clients with actionable recommendations grounded in close collaboration.
Our Project Approach
Analysis of how digital trends will impact your market, customers, internal organization and supply chain is the first step in developing a clear strategy and transformation roadmap. Next is understanding how digital products, offerings and business models may differ from traditional constructs, yield different economics and signal different strategic priorities. Analyzing these fact bases in light of your corporate objectives, investment and risk profiles will bring clarity to a complex set of strategic choices.
Our blended integrated delivery includes methodologies such as agile, waterfall and PMP, which we will tailor to your specific needs, and helps mitigate risk, reduce impact on business as usual and remove internal silos. We also aim to improve user adoption rates and deliver rapid time to value.